Our client, Mercari, approached us with a vision to transform the online resale landscape. The challenge was to create a user-friendly platform that would redefine the way people buy and sell pre-loved items. The goal was to establish Mercari as the go-to marketplace for decluttering homes, discovering unique finds, and facilitating seamless transactions. With millions of users across the U.S., the client sought a website that not only reflected their brand ethos but also enhanced the overall user experience.
Creasoft took on the challenge of designing and developing Mercari's revolutionary resale platform. The project involved creating a dynamic website that not only showcased the extensive range of items available for sale but also provided a hassle-free environment for users to list their own items. From vintage Valentino clothing to new Nintendo gadgets, the website aimed to be a one-stop-shop for buyers seeking deals at up to 70% off retail prices. The focus was on incorporating features that would make the buying and selling process efficient, secure, and enjoyable for users.
The website boasts an impressive array of items, from top athletic apparel brands like Lululemon, Athleta, and Vuori to sought-after sneakers from Nike, Adidas, and Jordan. Users can explore a treasure trove of unique finds, including Little Sleepies jammies, Tamashii Nations figurines, and collectible trading card games like Pokémon and Magic the Gathering.
Mercari's platform allows users to negotiate pricing, bundle items for cost-effective shipping, and indulge in authenticated luxury shopping. Items with a diamond badge are guaranteed authentic, providing users with a secure shopping experience.
The website offers various payment options, including Apple Pay, Venmo, PayPal, credit card, and Mercari balance. Users can shop securely, communicate with sellers, view ratings and reviews, and benefit from buyer protection. Free return shipping ensures that buyers receive items as described or get their money back.
With Mercari Prepaid Labels, users can easily price and print shipping labels, track shipments, and enjoy shipping protection. The platform supports standard and economy prepaid labels with major carriers like UPS, FedEx, and USPS. Additionally, Mercari Local facilitates the buying and selling of large items with pickup and delivery services by Uber.
In response to Mercari's vision, Creasoft designed and developed a cutting-edge website that seamlessly integrates all aspects of the resale experience. Our solution involved creating an intuitive platform with features such as at-home pickups, same-day delivery, and a carefully curated list of items to enhance user satisfaction. To address the challenge of decluttering, our team implemented tools like Promote and Offer to Likers, ensuring that items got the visibility they deserved. By offering a user-friendly and secure environment, Creasoft played a pivotal role in making Mercari the preferred marketplace for millions of users across the U.S.
We have successfully led these UI/UX projects, implementing innovative design solutions that enhance user experiences and streamline interactions.